FAQ - Frequently asked questions

Please read our most frequently asked questions before contacting us. In most cases, you will find what you are looking for here, quickly and easily.

Start climbing

Can I come to the Climbing Center and try climbing?
If you do not have a previous experience of climbing, we offer trial-on courses. Both in open group and private. What times they go find in the schedule of fixed courses. In addition, we have below Tasrter session during school holidays which suits both children, adolescents and adults.

It is also possible to come and bounce. Bouldering takes place on walls that are about 4.5 m high and you jump down on thick mats placed under the walls. You can train bouldering without having any special prerequisites, but you need to understand what safety rules apply in the boulder room. For some extra slides and knowledge we recommend Boulder introduction.

What is the best way to get started with the climb?
Do you want to get started right from the start with your top repression is one Basic indoor climbing course the best possible start. You will learn how to safeguard equipment and technology and then make a climb for Green Card / Premium Rack Card.

You can also choose to start bouncing and giving here Boulder Introduction a good foundation. Have you bobbled for a while, we recommend Boulder training for adults.

I miss a climbing mate, can I come anyway?
There are two options if you want to climb on your own. The first is to bubble. To bubble, you need to understand our security rules that are available at the facilities.

The second option, if you want to climb, is to use one of our auto-belays available in all our Stockholm facilities. To use these requires that you have green card / top pawst and understand the safety aspects.

You can register as a person for most courses we offer.

Climbing for children

My child wants to climb - what do you offer?
Here are some different options. You can choose to go one for example one Family Course. Här lär du dig hur du ska säkra ditt klättrande barn och kursen ger dig de kunskaper du behöver för att göra en uppklättring för Grönt kort/Topprepskort.

Your child can also start in Klätterskolan (term training). Then the child regularly coaches with us throughout the term. For the younger children, in the climbing training, an adult is required to attend and participate actively.

To try climbing we offer several different activitiesis under the law of the school.

Please read the climbing center's instructions on how to climb safely with children before your visit.

Booking & Payment

How do I enter a course or business activity?
By calling our customer service on 018-4180814, or sending an email to uppsala@klattercentret.se.
Business activities booked via event@klattercentret.se.

Please look in the schedule of fixed courses to know what times the course goes as you are interested.

For climbing school, semester training and camps, separate registration forms are available on the respective course page.

How do I pay my course?
You pay it at the reception in connection with (first) course time. Exceptions for private individuals are camps paid against invoice.

Organizations (eg companies, schools, associations) can pay against invoice. The correct organization number, reference and invoice address must be entered.

How do I cancel or rebook a course or business activity?
You call us directly, or send us an email uppsala@klattercentret.se

What rules apply to cancellation or rebooking of courses or business activities?
For most of our courses, if canceled later than 24 hours before the start of the course, the full amount will be charged. Exceptions to this are below.

  • Sports climbing course outside: Place to be canceled no later than 10 days before the course.
  • Barnkalas: Avbokning ska ske en vecka (7 dagar) innan.
  • Företagsaktivitet: Avbokning ska ske 3 dagar innan.
  • Camps: Cancellations made later than two weeks (14 days) before the start of the course are charged a registration fee of 500 kr. If canceled later than one week (7 days) before the entire amount is charged.
  • Klätterskola: If canceled later than one month (30 days) before the start of the course, a registration fee of 500 kr. Will be charged. After the start of the exchange rate, repayment will only be made in special cases.

In general, if no cancellation occurs before the stipulated time above, the entire amount will be charged. At an unpaid rate, an invoice will be sent. In case of illness or injury, medical certificate is required for repayment.

Security

What is Green Card / Premium Card?
Grönt kort gäller för topprepsklättring. Alla personer som vill topprepssäkra hos oss på Klättercentret måste göra ett praktiskt och ett teoretiskt prov, en så kallad uppklättring. En uppklättring visar att du har de nödvändiga kunskaperna för topprepssäkring. Om du går en nybörjarkurs hos oss, t.ex. Grundkurs i inomhusklättring, så får du i kursupplägget möjligheten att göra en uppklättring. Som godkänd får du ett bevis på att du är behörig säkringsperson, ett så kallat Grönt kort. Detta kort ska alltid bäras synligt på selen under klättring. Du kan också bli ombedd att visa upp ditt Gröna kort i receptionen.

When you visit the Climbing Center for the first time, you must show your green card at the front desk, or do the tests before securing another person. We have fixed times for climbing.

Remember, you can always bounce without green cards.

Do I have to go for a course if I do not have Green cards?
You already have knowledge of incorporation, fuse, command, equipment management, risks and rules? If so, you can come to one of our facilities and make a climb to take the Green Card / High Speed ​​Card license card. Note that climbing is not an education, but only a check.

If you do not have enough knowledge, or if it was a long time ago climbing ropes, you should go to a basic course in indoor climbing to make sure you can and / or practice.

What is a companion check?
Innan du och din klätterkamrat ska börja topprepsklättra ska ni alltid utföra en s k kamratkontroll. Med “alltid” menar vi för varje led ni klättrar, varje gång ni byter rep och varje gång ni byter den person som klättrar och den som säkrar.

Kamratkontrollen innebär att ett antal saker ska kontrolleras innan klättringen påbörjas. Det är detaljer som kan missas och som du kommer vara tacksam för att du eller din kamrat upptäckt i kamratkontrollen. De saker som kontrolleras rör bl a inknytning, säkring och kommandoord.

Always make comrade control and contribute to a safer climbing environment.

What do you have for age limits?
Att topprepssäkra en annan människa är att ha dennes liv i sina händer. För att vi på Klättercentret ska känna oss trygga med att utfärda ett Grönt kort, d v s tillåtelse att i våra lokaler få säkra en annan person, ska man ha fyllt 15 år. Undantag till detta är om ett barn går i klätterskolan. Då har vi förmånen att följa den personens utveckling och kan göra en individuell bedömning baserat på flera klättertillfällen. I klätterskolan kan man få göra uppklättring från det att man fyllt 12 år, baserat på instruktören bedömning.

In the boulder room we work according to a child - an adult. This means that every child under the age of 12 must have an active and responsible adult with him. Do you have responsibility for several children who want to climb, they have to wait for the floor outside the carpets. You as an adult must also be aware that walls and rugs are not adapted to the children's height and weight, so climb only half way up.

Gift Card

What is included in my gift card?
On your gift card, for example, the rate for which the gift card applies. If you have an open amount you can choose yourself. You can buy courses, training cards, shop in the shop or in the café as a whole.

You can redeem your gift card at any Climbing Center.

Can I change if I want anything else on my gift card?
Yes, that's fine. At the reception they can help you with the value on the gift card. You pay the difference on location if required.

What happens if I do not trade for the full amount?
Then save the remaining amount on your gift card to the next purchase date.

How long is my gift card valid?
Det är giltigt ett år från datumet då det utfärdades. Kortet ska vara inlöst före utgånget datum, men det går bra att boka och i förskott betala en kurs som kommer att hållas senare.

Can I buy gift cards without getting to a reception at Klättingssenter?
No, unfortunately, it's not possible.

Can I return a purchased gift card and get the money back?
No, open purchase and replacement rights do not apply to gift cards.

Other

Vad ska jag tänka på inför mitt besök på Klättercentret? Ska jag ha med mig något?
There are lockable cabinets so remember to bring your own padlock. Should you forget, you can buy one at the reception. There is also a shower and a sauna, so if you want to use these, you will need to bring your own towel.

Finns det något speciellt att att tänka på när jag ska vara med på en kurs eller företagsaktivitet?
Be sure to arrive well before the start of the course or activity so that you can change, try out the car sneakers where it is included and contact your instructor. On several of our courses, if you arrive late, there is no opportunity to jump in.

Hur ska jag vara klädd?
You need some odd clothes with freedom of movement to climb. It's workout, so get dressed for it. Special equipment you need is to rent on site, or part of our courses (with a few exceptions for climbing shoes).

It is not allowed to climb barefoot. If you do not have your own climbing shoes or do not want to rent a pair, it's good for indoor sneakers.

What does it cost?
See the respective tab Prices & Booking, Courses & Events, and Company.

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